Positions described in this matrix are located in the Division of Student Affairs and have as their primary responsibility providing student services program development, implementation, and administration to students, faculty, and the general public in one or more of the following areas.

• Student Affairs Officer (SAO) positions in Student Affairs units vary greatly. This matrix does not attempt to describe all the duties performed. Rather, it presents examples of functions performed. To attain a described level, SAOs need not perform all of the functions described at that level, but they must perform duties equivalent in complexity, impact, and scope with the functions described at that level. The majority of their time (50%) should be indicative of the level described.

• The standards in this matrix assume incumbents maintain, update, and make limited modifications to databases to support student services functions. Duties involving databases should not be grade controlling. If database responsibility is the primary purpose of the position, it should be classified in another series.

• The standards assume a "normal" level of supervision received. At all described levels, day-to-day issues are handled independently. However, advice and assistance are available for unusual or particularly difficult situations, either from a higher-level Student Affairs Officer, a manager/faculty member, a campus "expert," or the equivalent.

• The supervisory function assumes that the position:

The Student Affairs Officer standards progressively build upon each other as an SAO moves through the levels.

SAO I (4354) - Entry-level advisors who are the initial contact for services. Provide routine information and interpretation of policies, procedures, and regulations. Assist with and make recommendations for developing, implementing, and evaluating activities, programming, and services. Design and deliver workshops on routine information. May supervise clerical and/or student staff.

Student Affairs SAO I benchmark positions are: Qiana Houston, Center for Educational Outreach (CEO); Candi Gester, Financial Aid Office (FAO); David Stetson, Office of the Registrar (OR); and Susan ten Bosch Paull, Office of Student Life (OSL).

SAO II (4353) – Journey-level advisors who have a broad programmatic responsibility for core student affairs functions. Provide information and interpretation of complex policies, procedures, and regulations. Develop, implement, and evaluate activities, programming, and services. Make recommendations to management for significant changes and/or development of new activities, programming, and services. Serve as special resources within the department and/or the campus. May supervise professional staff and/or serve as a work leader. Maintain working relationships with a broad range of constituents.

Student Affairs SAO II benchmark positions are: Jennifer Henry, CEO; Rob Maneson/Tiffany Jones, OSL; Eddie Malone, Residential and Student Services Programs (RSSP); and Leslie Evertz, RSSP.

SAO III (4355) – Recognized as having advanced, specialized expertise that is not commonly found on campus and/or manages a small, complex student affairs function with campuswide impact. Make exceptions to policies, procedures, and regulations. Act with a high degree of autonomy. Represent the campus to the Office of the President and/or serve on systemwide committees.

Student Affairs SAO III benchmark positions are: Anthony Loo, OR (blend); Nancy Purcille, Office of Undergraduate Admissions (OUA, specialist); Gail Westergard, OUA (specialist); and Nora Sandivol, RSSP (program management).

SAO IV (4352) – Often mid-level managers responsible for a number of functions and/or programs with direct campuswide impact. Have authority to make commitments and precedent-setting decisions regarding policies, procedures, and regulations. Perform complex work (e.g., conduct projects, draft responses for department and/or campus senior management, and render decisions for the campus) that requires a comprehensive knowledge of their field (Admissions, Financial Aid, Judicial Affairs, Outreach, etc.) in relation to the educational processes and other student affairs functions.

Student Affairs SAO IV benchmark positions are: Billy Curtis, OSL; Jessica Brown/Ileana Dorn/Diane Rush-Woods, OUA; Stacy Holguin, RSSP; and the Family Assistance Program Coordinator, RSSP.

SAO V (4351) – Typically assistant or associate directors in a department. Manage major campuswide student affairs functions. Participate with the director in strategic planning for the department. Represent the department and/or director to a broad range of constituents.

Student Affairs SAO V benchmark positions are: Andrew Green, Career Center (CC); Marcia Riley, OSL; Roseanne Fong, RSSP; and Troy Gilbert, RSSP.